Complaints

Chart Wood School wishes to communicate effectively with our parents, students and wider community. However, we accept that we can on occasion make mistakes or fail to communicate as well as we would wish.

We are committed to dealing with complaints promptly, fairly and carefully. We encourage parents, carers and other members of the school community to raise (on an informal basis) any concerns they have at the earliest opportunity. In most instances, this will involve speaking directly with the member of staff concerned, who will try to resolve the issue as quickly as possible.

You can get in touch with us in the following ways:

  • By letter – Chart Wood School, Merstham Campus, Taynton Drive, Merstham, Surrey RH1 3PU
  • By email – admin.merstham@cws.surrey.sch.uk
  • By telephone  – 01737 215488
  • Or in person, after making an appointment

When you get in touch, please remember that we need to know what has happened, when it took place, who was involved and what you would like us to do to resolve the issue.

If you remain dissatisfied, the school has a formal Complaints Policy which sets out a structure under which your complaint can be heard.  You can access the policy by clicking the link below; alternatively a hard copy can be obtained from the school office.

Complaints Policy

In the first instance all complaints should be brought to the attention of the Acting Headteacher Ms Jo Gale Tel: 01737 215 488 or Email:  joanne.gale@cws.surrey.sch.uk

Or alternatively, if the complaint is with reference to the Headteacher the complaint should be made to John Prior, Executive Head (Quality and Development)/Deputy CEO, Orchard Hill College Academy Trust, Quadrant House, 8th Floor The Quadrant, Sutton SM2 5AS

The difference in my boy since he started at Chart Wood a year ago is amazing and really positive. My boy loves all aspects of his school day and now comes home a lot calmer and happier. I wouldn’t want to place him anywhere else now.

 

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